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ADA, American's with Disabilities Act, Business, Customer, Disability, discrimination, Dog, law, mental illness, prejudice, Service dog, tips
I read a post recently about a service dog user who, like me, has an invisible disability. I don’t need a wheelchair, or crutches, or any physical sign of illness. This person was yelled at and asked to leave by the manager. I hope this never happens to any of my readers, but I admit to having a slightly less intense experience that was similar. I’d like all of my readers to visit http://www.ada.gov and read the business and consumer information on service dogs. It is better to be aware of what the proper treatment is than to harass a disabled person who is just trying to shop or get some pasta for dinner.
The basic idea is that:
- You can ask if a person is disabled, but not what the disability is.
- You can ask what tasks the dog is trained to perform. I always answered with “medical alert” because he did do that. I didn’t think that anyone needed the full list, besides, that list would have revealed my disability and the severity of it.
- Service dog users can bring their dogs anyplace that the regular public is allowed.
- There are different rules for housing and airplane travel
- Your dog may or may not be vested, though I strongly recommend it. I forgot once and had a world of hassle trying to get groceries.
- You and your service dog may only be asked to leave in the instance that he or she is being a disruption in the business. This must be an actual disruption, not someone in the store being afraid of dogs. In that case the business owner is required to find a way to accommodate both customers. Personally, I would just avoid the other customer so they would feel safe. The business owner’s feeling about dogs doesn’t matter.
- No one is allowed to charge extra fees for your dog, including hotels. Size restrictions do not apply in hotels. They must accept him.
At the website you will find this information as well as other very important tips for both your normal customer, the business owner, and the service dog user. I recommend keeping a couple copies of the business guidelines in your pocketbook or your dog’s vest.
When challenged, I answered only the obligatory questions and then handed them the information sheet, inviting them to call the ADA for any clarification they needed while I shop. I thought it was a more polite response than continuing an argument, and I got the darned box of pasta I went in the store for. My next visit to that particular store was much more plesant. I think that there must have been some staff training on how to handle service dogs between visits.
Remember, if you are a genuinely disabled person with a trained service dog, you should be as courteous as possible. However, other people’s prejudices are not your problem. You have the law on your side. Don’t let them affect you. Everyone is ignorant about something. People who are not disabled probably can’t understand walking in our shoes. Honestly, they probably wouldn’t want to. In my more frustrated moments I have wished that the mean discriminatory person could feel as I do and experience the world as I do for just one hour. Imagine how much more understanding people might be to our plight.
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hack facebook said:
Amazing! This blog looks exactly like my old one! It’s on a entirely different subject but it has pretty much the same page layout and design. Great choice of colors!
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hack facebook said:
I really like it whenever people come together and share views. Great site, stick with it!
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internet marketing said:
In addition to the provisions about service dogs, the Department’s revised ADA regulations have a new, separate provision about miniature horses that have been individually trained to do work or perform tasks for people with disabilities. (Miniature horses generally range in height from 24 inches to 34 inches measured to the shoulders and generally weigh between 70 and 100 pounds.) Entities covered by the ADA must modify their policies to permit miniature horses where reasonable. The regulations set out four assessment factors to assist entities in determining whether miniature horses can be accommodated in their facility. The assessment factors are (1) whether the miniature horse is housebroken; (2) whether the miniature horse is under the owner’s control; (3) whether the facility can accommodate the miniature horse’s type, size, and weight; and (4) whether the miniature horse’s presence will not compromise legitimate safety requirements necessary for safe operation of the facility.
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AngelColbert said:
Absolutely true, but it seemed to me that miniature horses are able to be kicked out more easily, plus, I focus on dogs. Still, thank you for adding this content to the conversation. Mini horse users will thank you as well.
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Long Life Cats and Dogs said:
Great article. Amazed there are people who do not understand service dogs and their legal right to accompany you. Have not seen any such problem happen here in South Africa but, as people are much the same the world over, I’m sure it has probably happened. Keeping a pocket book of the rules is a great idea.
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AngelColbert said:
Thank you! I appreciate your feedback. I have no idea of the legal issues of service dogs in South Africa but I hope they are accommodating. A service dog becomes like a limb once you bond with him.
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Natalia Corres said:
Reblogged this on Whole Earth Pets and commented:
This is from a person who has a service dog. It is one of the best and most thoughtful posts I have seen.
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AngelColbert said:
Thank you. I am honored.
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